Are you passionate about transforming data into actionable insights that drive real business growth? Do you have a strong understanding of CRM systems, lead workflows, and customer engagement strategies? If you’re a detail-oriented professional who loves optimizing lead management processes and ensuring no opportunity goes unnoticed — we want you on our team!
Our company is looking for a CRM Lead Management Specialist to oversee, streamline, and enhance our customer relationship management systems. This position plays a pivotal role in ensuring that every lead is properly captured, nurtured, and converted into loyal customers through strategic follow-up, accurate data tracking, and performance-driven optimization.
About Our Company
We are a global digital marketing and lead generation agency focused on helping businesses grow through precision-targeted campaigns, data intelligence, and effective customer management systems. Our mission is to build stronger connections between businesses and their audiences by using technology, strategy, and human insight. We work with brands across multiple sectors, delivering high-quality leads and long-term customer value through innovation and reliability.
Why This Role Is Important
In today’s data-driven world, businesses succeed not only by generating leads but also by managing them effectively. The CRM Lead Management Specialist serves as the backbone of our sales and marketing ecosystem — ensuring leads are accurately tracked, properly segmented, and efficiently nurtured from first contact to conversion. By maintaining clean data, improving workflows, and supporting the sales process, you’ll help the company maximize ROI and strengthen customer relationships.
Key Responsibilities
As a CRM Lead Management Specialist, your core responsibilities will include:
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Managing and maintaining CRM databases to ensure all lead data is accurate, complete, and up to date.
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Designing and optimizing lead workflows — from capture and scoring to distribution and follow-up.
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Collaborating with sales and marketing teams to align lead nurturing strategies and improve conversion rates.
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Monitoring and analyzing lead performance metrics, such as lead source effectiveness, response time, and conversion rate.
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Segmenting leads based on engagement level, demographics, and behavior for personalized marketing campaigns.
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Creating dashboards and reports to provide management with actionable insights into pipeline health and sales performance.
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Automating routine tasks and integrating tools to improve CRM efficiency and reduce manual processes.
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Training team members on CRM best practices, usage, and reporting standards.
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Maintaining data compliance and security according to company policies and global data protection regulations.
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Identifying system enhancements or process improvements to optimize lead management operations.
Required Skills & Qualifications
To thrive in this role, you should have:
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A Bachelor’s degree in Marketing, Business Administration, Data Analytics, or a related field.
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2–5 years of experience in CRM management, lead administration, or sales operations.
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Proficiency in CRM platforms such as HubSpot, Salesforce, Zoho, Pipedrive, or Microsoft Dynamics.
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Strong understanding of lead scoring models, segmentation, and pipeline management.
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Experience with marketing automation tools (Mailchimp, ActiveCampaign, or similar).
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Analytical mindset with expertise in data reporting, visualization, and performance tracking.
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Strong communication and problem-solving skills, with an eye for detail and process improvement.
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Ability to work collaboratively across marketing, sales, and IT departments.
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Familiarity with data protection and privacy compliance (GDPR, CAN-SPAM, etc.) is a plus.
Who Should Apply
This role is ideal for you if you:
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Enjoy working with data and technology but also understand the importance of human connection.
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Have a passion for process optimization and performance-driven outcomes.
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Are proactive, organized, and always looking for ways to improve efficiency.
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Love collaborating with dynamic teams to turn leads into long-term customer success stories.
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Are comfortable taking ownership of your systems and ensuring accuracy, consistency, and excellence in CRM performance.
What We Offer
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A collaborative and fast-paced work environment with opportunities for growth.
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Access to industry-leading CRM tools and analytics platforms.
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Competitive salary with performance-based incentives.
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Continuous learning and professional development opportunities.
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The chance to play a vital role in shaping how our company engages with customers and drives sales success.
Join Our Team
If you’re ready to elevate your career and make a real impact by managing, optimizing, and transforming our CRM lead processes — we’d love to meet you!
📩 Apply now with your updated resume and a short cover letter highlighting your CRM expertise and achievements.
Let’s build smarter systems, stronger connections, and a future powered by data-driven success.
Job Features
| Job Category | Lead Generation |