Join Our Team as an SMS Opt-Out Management Specialist: Shape Seamless Communication Experiences

In today’s fast-paced digital world, maintaining a clean and efficient communication channel is critical. We are seeking an experienced SMS Opt-Out Management Specialist to help our organization streamline subscriber preferences and ensure compliance with communication regulations. This role is crucial for preserving trust, improving user experience, and enhancing the overall effectiveness of our messaging campaigns. If you have a keen eye for detail, enjoy working with data, and are passionate about maintaining seamless customer communication, this position is designed for you.

About Our Company

At Maple Communications Inc., we are committed to delivering innovative messaging solutions that connect businesses with their audience effectively. With a focus on reliability, compliance, and customer satisfaction, we provide services that empower companies to engage responsibly and efficiently across Canada and beyond.

Job Responsibilities

As our SMS Opt-Out Management Specialist, your key responsibilities will include:

• Monitoring, processing, and managing all SMS opt-out requests efficiently.

• Maintaining a comprehensive database of unsubscribed users and ensuring it is updated in real-time.

• Ensuring compliance with national and international messaging regulations, including CASL.

• Collaborating with marketing and customer service teams to prevent communication errors.

• Generating reports and analytics to track opt-out trends and recommend process improvements.

• Responding to internal and external inquiries regarding subscription management and user preferences.

• Implementing strategies to enhance subscriber retention while respecting opt-out requests.

Required Skills & Qualifications

We are looking for candidates with the following skills and qualifications:

• Proven experience in SMS opt-out, data management, or a related field.

• Strong understanding of SMS compliance regulations (e.g., CASL, TCPA).

• Excellent attention to detail and organizational skills.

• Proficiency with database management systems and messaging platforms.

• Strong analytical and problem-solving abilities.

• Exceptional communication skills, both written and verbal.

• Ability to work independently and as part of a collaborative team.

• Familiarity with reporting tools and data analytics is a plus.

Who Should Apply

This role is ideal for meticulous and responsible professionals who thrive in a regulatory-focused environment. If you are detail-oriented, value compliance, and enjoy ensuring smooth communication experiences for users, this opportunity will allow you to make a significant impact. We welcome candidates looking for a role where their contributions directly enhance customer trust and operational efficiency DB to Data.

Application Instructions

To apply, please submit your updated resume and a cover letter highlighting your experience in SMS opt-out management or related fields. Include specific examples of how you have successfully managed subscriber preferences or compliance processes in past roles. Applications can be sent via email to with the subject line: “SMS Opt-Out Management Specialist Application – [Your Name].”

Take the Next Step in Your Career

Join our dedicated team and become a pivotal part of a company that values precision, compliance, and customer satisfaction. This is more than just a job; it’s an opportunity to shape the future of responsible communication. Apply today and bring your expertise to a role where your attention to detail truly makes a difference.