Join Our Team as a Telemarketing Customer Feedback Specialist – Be the Voice that Shapes Our Service!

In today’s competitive market, understanding customer experiences is more critical than ever. Companies that listen to their customers not only improve services but also build lasting loyalty. That’s why we are looking for a dedicated Telemarketing Customer Feedback Specialist to join our team. This role is pivotal in collecting valuable insights, identifying areas for improvement, and helping our organization respond proactively to customer needs. If you are a motivated communicator who thrives on connecting with people and making an impact, this opportunity is perfect for you.

About Our Company

At Maple Connect Solutions, we are committed to delivering top-notch customer experiences across industries. With a focus on innovation, collaboration, and integrity, we provide a supportive environment where employees grow professionally while contributing to meaningful projects. Our team values creativity, accountability, and customer-first thinking, making us an ideal workplace for individuals passionate about service excellence.

Job Responsibilities

As a Telemarketing Customer Feedback Specialist, your core responsibilities will include:

• Conducting outbound calls to customers to gather feedback on products and services.

• Recording customer responses accurately and analyzing trends for actionable insights.

• Identifying opportunities for service improvement and sharing recommendations with management.

• Maintaining detailed records in CRM systems while ensuring data privacy and confidentiality.

• Collaborating with marketing, sales, and customer support teams to enhance the overall customer experience.

• Addressing customer inquiries and concerns in a professional and empathetic manner.

• Supporting ad hoc surveys and customer satisfaction initiatives as needed.

Required Skills & Qualifications

To succeed in this role, candidates should possess:

• Proven experience in telemarketing, customer service, or call center roles.

• Exceptional verbal communication skills with a clear and engaging phone presence.

• Strong listening abilities and attention to detail to accurately record customer feedback.

• Proficiency in using CRM software and Microsoft Office Suite.

• Analytical mindset to identify trends and provide actionable insights.

• Ability to work independently and as part of a collaborative team.

• Positive attitude, resilience, and a commitment to delivering excellent customer service.

Who Should Apply

This role is ideal for individuals who enjoy interacting with people, have a passion for customer experience, and thrive in a structured, results-driven environment. If you are proactive, detail-oriented, and committed to helping your organization grow through actionable insights, you are encouraged to apply.

Motivating Note: Your voice can directly influence our products, services, and overall customer satisfaction. Join us to make a tangible impact while building a rewarding career.

Application Instructions

Interested candidates are invited to submit their resume and a cover letter highlighting relevant experience to with the subject line: Telemarketing Customer Feedback Specialist Application. Please ensure your application demonstrates your communication skills and your passion for enhancing customer experiences B2C Databases.

Application Deadline: December 15, 2025

Take the Next Step in Your Career

If you are ready to transform customer feedback into actionable solutions and grow within a supportive, innovative company, we want to hear from you. Join Maple Connect Solutions and become a key contributor to our customer-first mission. Apply today and start making a difference!