Lead the Technology Behind Every Successful Call — We’re Hiring a Telemarketing Technical Supervisor

Behind every high-performing telemarketing team is a solid technical backbone that keeps systems running smoothly, agents productive, and customers satisfied. We are hiring a Telemarketing Technical Supervisor to ensure our calling infrastructure, CRM platforms, dialers, and reporting tools operate at peak efficiency. This role is critical because telemarketing success today depends not just on communication skills, but on flawless technology execution. If systems lag, morale drops and opportunities are lost. We are seeking a proactive leader who can bridge technical expertise with operational oversight and elevate our telemarketing performance to the next level.

Company Overview

We are a growth-focused customer engagement company providing innovative telemarketing and lead generation solutions across multiple industries. Our organization values reliability, transparency, and continuous improvement. By combining cutting-edge technology with skilled professionals, we help our clients connect meaningfully with their target audiences and achieve measurable results.

Position Summary: Telemarketing Technical Supervisor

As a Telemarketing Technical Supervisor, you will oversee the technical operations that support our telemarketing teams. You will manage telephony systems, troubleshoot technical challenges, support call center software, and ensure smooth daily operations. This role requires strong leadership, technical depth, and the ability to respond quickly in a fast-paced, performance-driven environment LeadToDatabase.

Job Responsibilities

• Supervise and maintain telemarketing systems, including auto-dialers, VoIP platforms, CRM tools, and call monitoring software

• Ensure uninterrupted system performance during operational hours and respond promptly to technical issues

• Coordinate with IT teams and vendors to resolve hardware, software, and network-related problems

• Configure, update, and optimize calling campaigns and system settings for efficiency and compliance

• Monitor system performance metrics and prepare technical performance reports for management

• Train telemarketing staff on system usage, tools, and technical best practices

• Implement security protocols and data protection standards to safeguard customer information

• Support onboarding of new campaigns by setting up dashboards, call routing, scripts integration, and reporting tools

• Identify opportunities for automation, upgrades, and process improvements

• Act as the primary technical point of contact for telemarketing supervisors and operations managers

Required Skills & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Telecommunications, or a related field (or equivalent experience)

• Proven experience supporting telemarketing or call center technologies

• Strong knowledge of VoIP systems, predictive dialers, ACDs, and CRM platforms

• Hands-on experience with call monitoring, recording, and reporting tools

• Solid understanding of networking fundamentals and system troubleshooting

• Ability to manage multiple technical issues under time pressure

• Strong leadership and team support skills

• Excellent communication skills for translating technical concepts to non-technical users

• Attention to detail and commitment to system accuracy and uptime

• Experience with data security standards and compliance best practices

Who Should Apply?

This role is ideal for technical professionals who thrive in structured yet fast-moving environments and enjoy being the backbone of high-performing teams. If you feel motivated by solving problems, supporting people, and optimizing systems that directly impact business success, this position is for you. We welcome candidates who take ownership, think proactively, and value long-term operational excellence.

If you are ready to lead from behind the scenes and ensure every call is powered by reliable technology, we encourage you to apply.

Application Instructions

Interested candidates should prepare an updated resume highlighting relevant experience in telemarketing systems, call center technology, or technical supervision. Include a brief cover letter describing your hands-on experience with telephony platforms and your approach to managing technical operations. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for technical and leadership interviews.

Why Join Us?

We offer a collaborative work environment, growth-oriented leadership, and opportunities to expand your technical and supervisory expertise. Your work will have a direct impact on daily operations and overall performance, giving you both visibility and professional fulfillment.

Call-to-Action

Take control of the systems that drive results. Apply today and become the technical force behind every successful conversation.