Be the Voice Behind Seamless Business Conversations — We’re Hiring a WhatsApp Business Support Consultant

In today’s always-connected digital economy, customers expect instant, accurate, and human-centered communication from the brands they trust. WhatsApp has become one of the most powerful platforms for business communication, serving as a direct bridge between companies and their customers. Hiring a dedicated WhatsApp Business Support Consultant is essential to ensure every conversation reflects professionalism, clarity, and care. This role plays a critical part in building trust, resolving issues efficiently, and creating positive customer experiences that drive long-term loyalty and business growth.

Company Overview

We are a customer-focused, innovation-driven organization committed to delivering exceptional digital service experiences. Our team believes that meaningful communication is the foundation of strong business relationships. By combining modern messaging tools with thoughtful support strategies, we help businesses connect with their customers in faster, smarter, and more human ways LeadToDatabase.

Job Responsibilities

As a WhatsApp Business Support Consultant, you will act as a key communication link between the company and its customers. Your responsibilities will include:

• Providing real-time support to customers through WhatsApp Business with accuracy, empathy, and professionalism

• Handling inquiries related to products, services, order statuses, technical support, and general concerns

• Managing high volumes of chats while maintaining response quality and brand tone

• Identifying customer needs and offering clear, helpful solutions

• Escalating complex issues to relevant teams while ensuring smooth follow-up

• Maintaining detailed and organized chat records for reporting and quality assurance

• Supporting onboarding and education of customers on WhatsApp-based processes

• Collaborating with internal teams to improve messaging workflows and response templates

• Ensuring compliance with data privacy and messaging guidelines

• Actively contributing ideas to improve customer satisfaction and communication efficiency

Required Skills & Qualifications

To succeed in this role, candidates should demonstrate a balance of communication expertise, technical familiarity, and customer-focused thinking:

• Proven experience in customer support, digital communication, or messaging-based service roles

• Strong written communication skills in English with attention to tone, clarity, and grammar

• Hands-on experience using WhatsApp Business or similar messaging platforms

• Ability to multitask and manage multiple conversations effectively

• Strong problem-solving and critical-thinking skills

• High level of empathy, patience, and emotional intelligence

• Comfortable working with CRM systems or support tools

• Ability to follow predefined processes while adapting responses to customer needs

• Excellent time-management and organizational skills

• Self-motivated, dependable, and capable of working independently or within a team

• Basic understanding of customer experience (CX) principles is an advantage

Who Should Apply

This role is ideal for professionals who enjoy helping others and thrive in fast-paced digital environments. If you are someone who values clear communication, believes every customer interaction matters, and enjoys solving problems through conversation, this position is for you. Whether you are an experienced support professional or a motivated communicator ready to specialize in WhatsApp-based service, we encourage you to apply and grow with us.

Your words can make a difference—be part of a team where thoughtful communication shapes remarkable customer journeys.

Application Instructions

Interested candidates are invited to submit their application by following these steps:

1. Prepare an updated resume highlighting relevant customer support or messaging experience

2. Write a short cover letter explaining why you are a strong fit for the WhatsApp Business Support Consultant role

3. Include examples (if available) of your experience with WhatsApp Business, customer chat support, or digital communication tools

4. Submit your application through our official recruitment channel or email as specified in the job listing

5. Shortlisted candidates will be contacted for an initial screening interview

Please ensure all application materials are accurate and complete to be considered.

Call to Action

If you’re ready to turn everyday conversations into meaningful customer experiences and build a career in digital support excellence, this is your opportunity. Join us as a WhatsApp Business Support Consultant and be at the forefront of how modern businesses communicate. Apply today and take the next confident step in your professional journey.