Drive Results, Inspire Teams, and Transform Telemarketing Performance

In today’s highly competitive contact-center environment, consistent performance is not optional—it is essential. Telemarketing teams are under constant pressure to deliver stronger conversions, better customer experiences, and measurable ROI. This is why we are actively seeking a Telemarketing Performance Improvement Specialist—a professional who understands how data, people, and systems come together to create success. This role is critical to optimizing call outcomes, identifying gaps, improving agent effectiveness, and driving sustainable growth. If you thrive on turning challenges into measurable improvements, this opportunity was built for you.

Company Overview

We are a forward-thinking, growth-oriented organization specializing in customer engagement and sales performance solutions. Our team values innovation, accountability, and measurable results. By combining advanced analytics with human-centered coaching, we help telemarketing operations reach their highest potential while maintaining ethical, customer-first practices.

Position Overview

The Telemarketing Performance Improvement Specialist plays a key role in analyzing campaign outcomes, agent behaviors, and operational workflows to identify performance barriers and improvement opportunities. You will collaborate with supervisors, trainers, and leadership to implement strategies that elevate efficiency, quality, and revenue—all while supporting agents in achieving excellence.

Key Responsibilities

• Analyze telemarketing performance data, including call metrics, conversion rates, agent productivity, and quality scores

• Identify performance gaps, inefficiencies, and trends affecting sales and customer experience

• Design and implement performance improvement plans tailored to teams and individual agents

• Collaborate with training teams to refine scripts, objection-handling techniques, and call structures

• Provide actionable insights and clear performance reports to management

• Coach supervisors and agents using data-driven feedback and proven improvement frameworks

• Monitor the impact of performance initiatives and adjust strategies as needed

• Ensure compliance with quality standards, internal policies, and applicable regulations

• Support the rollout of new tools, workflows, or performance benchmarks

• Promote a culture of continuous improvement and professional development

Required Skills & Qualifications

• Bachelor’s degree in Business, Communications, Data Analytics, or a related field (or equivalent experience)

• Proven experience in telemarketing, call center operations, or performance optimization roles

• Strong analytical skills with the ability to interpret call data and performance metrics

• Experience creating and implementing performance improvement strategies

• Excellent written and verbal communication skills

• Confidence coaching agents and collaborating with leadership teams

• Proficiency with CRM systems, dialers, and call monitoring tools

• Strong problem-solving mindset with attention to detail

• Ability to manage multiple initiatives and meet deadlines

• Professional, ethical, and results-oriented approach

Who Should Apply

This role is ideal for professionals who enjoy turning data into action and believe that strong performance begins with clarity and coaching. If you are someone who sees untapped potential in processes and people, and you take pride in measurable progress, you will thrive here. Whether you come from a quality assurance, training, analytics, or telemarketing leadership background, your insight can make a lasting impact LeadToDatabase.

Motivating Note:
Your expertise will directly shape how teams grow, perform, and succeed. Every improvement you implement will empower agents, strengthen customer connections, and contribute to long-term organizational success.

Application Instructions

To apply, please submit the following:

1. An updated resume highlighting relevant experience

2. A brief cover letter explaining your approach to performance improvement

3. Any supporting materials that demonstrate measurable results you’ve achieved (optional)

Applications will be reviewed on a rolling basis. Qualified candidates will be contacted for interviews.

Why Join Us

• Opportunity to influence real business outcomes

• Supportive, professional, and growth-focused work culture

• Collaborative environment that values expertise and initiative

• Clear performance goals and accountability

• Long-term career development opportunities

Call to Action

If you are ready to elevate telemarketing performance and leave a measurable mark on a growing organization, we want to hear from you. Apply today and transform insight into impact.