Join Our Team as an SMS Customer Engagement Specialist – Elevate Connections, Drive Results

In today’s fast-paced digital world, businesses thrive on meaningful connections with their customers. We are seeking a dynamic SMS Customer Engagement Specialist to help us build and maintain these vital connections. This role is essential for creating personalized, timely, and effective communication strategies that engage customers, boost satisfaction, and drive business growth. If you have a passion for crafting engaging messages and optimizing customer experiences through SMS, this could be your next career milestone. Join us to play a key role in shaping the future of our customer interactions.

About Us

At Nordic Connect Solutions, we are committed to delivering innovative communication strategies that empower businesses to connect with their audiences in meaningful ways. With a focus on cutting-edge technology, data-driven insights, and exceptional customer service, we have established ourselves as a trusted partner for brands seeking to enhance engagement and loyalty.

Key Responsibilities

As our SMS Customer Engagement Specialist, you will be responsible for:

• Designing, executing, and optimizing SMS marketing campaigns tailored to customer segments.

• Creating compelling, concise, and action-oriented SMS content that drives engagement and conversion.

• Analyzing campaign performance metrics to identify trends and improve outreach strategies.

• Collaborating with the marketing, sales, and customer success teams to align messaging with business goals.

• Maintaining accurate and up-to-date customer contact lists while adhering to data privacy regulations.

• Testing different messaging strategies to determine the most effective communication techniques.

• Monitoring customer feedback and interactions to continuously enhance SMS engagement.

• Implementing automation flows to improve response rates and campaign efficiency.

• Staying updated on SMS marketing trends, regulations, and best practices.

Required Skills & Qualifications

We are looking for candidates who bring a combination of creativity, analytical skills, and technical know-how:

• Proven experience in SMS marketing, mobile engagement, or related roles.

• Strong understanding of customer engagement strategies and communication best practices.

• Excellent written communication skills with an ability to craft messages that resonate.

• Proficiency with SMS marketing platforms and automation tools.

• Analytical mindset with experience in interpreting campaign metrics and KPIs.

• Ability to manage multiple projects simultaneously while meeting tight deadlines.

• Familiarity with GDPR and other data protection regulations in digital marketing.

• Collaborative attitude and ability to work across departments effectively.

Who Should Apply

This role is ideal for individuals who are passionate about connecting with customers through innovative messaging strategies. If you thrive in a fast-paced environment, enjoy analyzing data to drive decisions, and have a creative flair for writing persuasive content, you will excel in this position.

We encourage applications from candidates who:

• Enjoy creating meaningful customer interactions.

• Have a results-driven mindset and are motivated by measurable success.

• Are adaptable, self-motivated, and eager to learn the latest trends in digital marketing.

• Are proactive in finding solutions and improving customer engagement strategies.

This is more than a job—it’s an opportunity to make a measurable impact on our business and help shape the future of customer communication.

How to Apply

To apply for this exciting opportunity, please submit the following:

1. Your updated CV/resume highlighting relevant experience.

2. A cover letter detailing your interest in SMS customer engagement and examples of successful campaigns you’ve managed.

3. Any portfolio materials or samples of SMS campaigns you’ve designed (if available).

Applications should be sent to with the subject line: “SMS Customer Engagement Specialist Application – [Your Name]”.

We review applications on a rolling basis, so early submissions are encouraged. Only shortlisted candidates will be contacted for interviews.

Why You Should Join Us

Joining Nordic Connect Solutions means being part of a forward-thinking team where your creativity, ideas, and dedication directly influence customer engagement strategies. We foster a supportive, collaborative work environment, offer opportunities for professional growth, and value contributions that drive measurable results. This is your chance to develop a rewarding career while helping us set new standards in SMS marketing excellenceLatest Mailing Database.

Take the Next Step in Your Career – Apply Today!

Don’t miss the opportunity to make an impact where innovation meets engagement. Bring your skills, creativity, and passion for SMS marketing to a team that values your contributions and rewards results.