Lead Management Phone Expert – Turning Conversations into Conversions

Are you a results-driven communicator who excels at building rapport over the phone and managing leads efficiently? Do you have a passion for sales, customer service, and ensuring that every prospect receives timely and professional follow-up? If so, our company is looking for a Lead Management Phone Expert to join our dynamic and growth-oriented team.

In today’s fast-paced business world, effective lead management is essential to success. As a Lead Management Phone Expert, you’ll play a vital role in nurturing prospects, qualifying leads, and ensuring that every potential customer experiences a smooth and engaging journey from inquiry to conversion.

About the Role

The Lead Management Phone Expert will be responsible for handling inbound and outbound phone communications with potential leads, maintaining organized lead data, and ensuring prompt follow-up for every opportunity. You’ll work closely with the sales and marketing teams to manage lead pipelines, schedule appointments, and improve overall conversion performance.

This role is ideal for someone with strong communication skills, attention to detail, and a customer-focused approach. You should feel comfortable engaging leads over the phone, understanding their needs, and guiding them toward appropriate solutions.

Key Responsibilities

☎️ Lead Communication & Qualification

• Conduct phone calls to reach out to new and existing leads generated through marketing campaigns, social media, and referrals.

• Handle inbound inquiries professionally and convert interest into qualified opportunities.

• Assess leads based on predefined qualification criteria (budget, timeline, decision-maker, and needs).

• Document and update all lead information, call notes, and outcomes in CRM systems.

📊 Lead Management & Follow-Up

• Manage a consistent follow-up schedule to nurture warm leads and re-engage inactive ones.

• Ensure timely updates of lead status, progress, and outcomes in the CRM.

• Collaborate with sales representatives to schedule meetings or product demos with qualified leads.

• Monitor lead lifecycle from initial contact to conversion and ensure no opportunity is missed.

🤝 Collaboration with Sales & Marketing Teams

• Coordinate closely with marketing teams to provide feedback on lead quality and campaign performance.

• Share insights from phone conversations that can help refine targeting and messaging strategies.

• Work alongside the sales department to streamline the handover of qualified leads.

• Participate in team meetings to align goals, performance targets, and process improvements.

📈 Performance Tracking & Reporting

• Track and report key metrics such as call volume, response rates, conversion ratios, and lead follow-up time.

• Analyze communication effectiveness and identify areas for improvement.

• Maintain accurate lead management reports to support decision-making and forecasting.

💡 Process Optimization & Customer Experience

• Suggest ways to improve lead handling efficiency and response quality.

• Ensure all communications reflect the company’s professional tone and customer-centric values.

• Continuously improve lead engagement techniques to increase conversion rates.

Required Skills & Qualifications

• Proven experience in lead management, phone-based sales, telemarketing, or customer service.

• Excellent communication and listening skills with a confident, friendly phone presence.

• Proficiency in CRM tools (HubSpot, Salesforce, Zoho, or similar).

• Strong organizational and time management abilities.

• Ability to multitask and manage multiple leads simultaneously.

• Analytical mindset with attention to detail and accuracy in data recording.

• Goal-oriented attitude with a drive to meet and exceed performance targets.

• Experience working in B2B or B2C environments preferred.

• Bachelor’s degree in Business, Marketing, or Communications (preferred but not required).

Why Join Us?

At DB To Data, we believe that every call counts — and that skilled professionals make the biggest difference in customer engagement and sales success. As a Lead Management Phone Expert, you’ll play a central role in growing our business and building lasting client relationships.

We offer:

• Competitive salary and commission-based incentives.

• Career development and skill-building opportunities.

• A supportive, collaborative work culture focused on teamwork and results.

• Flexible working options (remote, hybrid, or office-based).

• Comprehensive benefits, including health insurance, paid leave, and professional training.

Work Environment & Schedule

• Position: Lead Management Phone Expert

• Job Type: Full-time (Remote/Office-Based)

• Working Hours: Flexible, performance-driven schedule

• Start Date: Immediate or within one month

How to Apply

If you’re an energetic communicator with a passion for lead management and customer engagement, we’d love to meet you. Send your CV/Resume and a short cover letter highlighting your experience in phone-based lead handling and client communication.

📞 Apply Now: +8801918754550
🌐 Visit Us: https://dbtodata.com

As a Lead Management Phone Expert, you’ll be the voice that connects prospects to opportunities and drives our sales success forward. Your focus, communication skills, and persistence will make you an invaluable part of our growth journey.