Now Hiring: Telemarketing Specialists to Elevate Guest Experiences in the Hospitality Industry

The hospitality industry thrives on meaningful connections, timely communication, and exceptional service. As guest expectations evolve, businesses must strengthen their outreach and customer engagement strategies to remain competitive. This is why we are expanding our team and seeking talented individuals for the role of Telemarketing Specialists to Elevate Guest Experiences. This position plays a vital part in shaping guest relationships, driving bookings, and creating positive first impressions that reflect the heart of our brand. If you’re passionate about hospitality and love communicating with people, this is an opportunity to make your voice count in a dynamic and fast-moving environment.

Company Overview

We are a trusted name in the hospitality sector, committed to delivering outstanding experiences to every guest we serve. Our team values professionalism, empathy, and service excellence. As our brand continues to grow, we are dedicated to building a workforce that shares our passion for quality, communication, and customer satisfaction.

Job Responsibilities

• Conduct outbound and inbound telemarketing calls to promote hospitality services, packages, and offers.

• Engage with potential guests to provide detailed information about rooms, amenities, pricing, and special deals.

• Build strong rapport with customers to enhance bookings and encourage repeat visits.

• Manage reservation inquiries and assist callers in selecting the best options based on their needs.

• Follow up with leads generated through marketing campaigns, social media promotions, and referral programs.

• Maintain a high level of product knowledge to confidently address questions and concerns.

• Capture and update accurate customer information in the CRM system.

• Meet daily and weekly call targets, booking goals, and engagement metrics.

• Collaborate with the sales and reservations team to support seasonal promotions, holiday packages, and group bookings.

• Identify customer needs and recommend personalized solutions to increase conversion rates.

• Handle customer feedback or minor complaints with patience, professionalism, and a problem-solving mindset.

• Participate in team meetings, training sessions, and performance reviews to enhance skills and improve results.

Required Skills & Qualifications

• Proven experience in telemarketing, customer service, or sales—preferably within the hospitality industry.

• Outstanding communication skills with a friendly, clear, and confident phone presence.

• Ability to build connection quickly and maintain a positive attitude throughout conversations.

• Strong persuasion skills and the ability to convert inquiries into bookings.

• Familiarity with reservation systems, CRMs, or telemarketing tools (training can be provided).

• Excellent listening skills and the ability to understand customer preferences.

• Ability to multitask, prioritize, and handle high call volumes.

• Attention to detail, especially when collecting guest information or explaining services.

• A self-motivated individual with a strong sense of responsibility and commitment to goals.

• Professional demeanor, patience, empathy, and a genuine passion for the hospitality industry.

• Flexibility to work weekends, evenings, or peak seasons when guest demand is high.

Who Should Apply

This role is ideal for individuals who enjoy interacting with people, thrive in fast-paced environments, and want to contribute to memorable guest experiences. If you have a warm personality, love helping others, and feel energized by conversations, you’ll excel in this role.

Experienced hospitality professionals, customer service experts, or skilled telemarketers looking to expand into the hospitality space will find this position deeply rewarding. Even newcomers with strong communication and people skills are encouraged to apply—we value potential just as much as experience.

If you’re passionate about service, confident on the phone, and eager to grow your career, this opportunity was made for you.

Application Instructions

Interested candidates are invited to submit the following:

• Updated resume showcasing relevant experience

• A short cover letter describing why you are well-suited for telemarketing in hospitality

• Optional: Voice samples or recordings (if available), highlighting your communication style

Please send your application to: sales@dbtodata.com
Subject Line: Application – Telemarketing Specialists to Elevate Guest Experiences

Once your application is received, our team will review it carefully. Selected candidates will be contacted for an interview and basic communication assessment.

Call-to-Action

Your voice can shape the guest experience before they even arrive.
If you’re ready to be part of a hospitality team that values connection, communication, and service excellence, don’t wait—apply today and start building meaningful guest relationships that make a real impact.