Powering Smarter Conversations with a WhatsApp Customer Support Automation Specialist.
In today’s fast-paced digital world, customers expect instant, seamless, and reliable support. As businesses shift heavily toward WhatsApp as their primary communication channel, the need for intelligent automation has never been more crucial. To meet rising expectations, we are looking for a highly skilled WhatsApp Customer Support Automation Specialist—someone who can optimize workflows, build automated chat systems, and elevate overall customer satisfaction. This role is essential because our customers deserve a fast, personalized, and frustration-free support experience. If you’re passionate about automation and customer service excellence, we want you on our team.
Company Overview
We are a rapidly growing digital solutions company dedicated to helping businesses enhance customer experience through smart technology. Our team values innovation, efficiency, and customer-centric thinking. With clients across multiple industries, we specialize in building scalable digital support systems powered by automation, data, and modern communication tools.
Job Responsibilities
As a WhatsApp Customer Support Automation Specialist, you will:
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Design, build, and optimize automated WhatsApp support workflows.
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Create intelligent chatbot responses, triggers, tags, and automation sequences.
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Integrate WhatsApp Business API with CRM, support tools, and marketing platforms.
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Monitor customer interactions and refine automation for maximum efficiency.
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Collaborate with the support team to reduce manual workload and improve service quality.
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Analyze customer behavior to identify automation opportunities.
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Ensure message delivery accuracy, response consistency, and personalization.
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Troubleshoot automation issues and maintain system functionality.
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Generate performance reports and suggest enhancements based on data insights.
Required Skills & Qualifications
To excel in this role, applicants should have:
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Proven experience with WhatsApp Business API, automation tools, or chatbot builders.
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Strong understanding of customer service workflows and digital communication processes.
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Hands-on knowledge of CRMs, ticketing systems, and automation platforms (e.g., Twilio, Zapier, ManyChat, Wati, BotConvo, or similar).
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Ability to map customer journeys and convert them into automated sequences.
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Excellent problem-solving skills with a focus on efficiency and user experience.
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Clear communication abilities and strong attention to detail.
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Basic technical knowledge (webhooks, APIs, integrations) is a strong advantage.
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A mindset for continuous improvement and a passion for automation-driven support.
Who Should Apply?
You should apply if you are:
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Motivated to build smarter, faster customer support systems.
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Skilled in automation and excited about improving user experience.
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A strategic thinker who enjoys solving real-world service challenges.
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Someone who values clean workflows, accuracy, and innovation.
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Ready to contribute your expertise to a collaborative and forward-thinking team.
Motivating Note:
If you’re passionate about transforming customer support through automation, this role will give you the space and freedom to innovate. Your work will directly shape how customers feel, interact, and stay connected with our brand.
Application Instructions
To apply for this position, please prepare and submit a complete application package that includes your updated resume, a concise cover letter detailing your experience with WhatsApp automation, and any portfolio samples or links showcasing projects you have worked on. Make sure your cover letter highlights the tools, platforms, and strategies you have used in past automation workflows. Send all documents in PDF format to sales@bcellphonelist.com with the subject line: “Application – WhatsApp Customer Support Automation Specialist.” Incomplete applications may not be considered, so double-check your materials before submitting. We look forward to reviewing your application.
Final Call-to-Action
If you’re ready to take your career to the next level and make a real impact in the world of digital customer service, this is your moment. Join a team that values innovation, efficiency, and meaningful customer connections. As our WhatsApp Customer Support Automation Specialist, you’ll play a critical role in shaping a smarter, faster, and more personalized support experience for thousands of users. Your ideas will matter, your expertise will be appreciated, and your work will drive measurable results. Don’t wait—step into a role where your skills can shine. Apply now and help us transform customer communication!
Job Features
| Job Category | WhatsApp Marketing |