Telemarketing Specialist – E-commerce Sales & Customer Engagement

The e-commerce industry continues to grow at an extraordinary pace, transforming how businesses sell, communicate, and deliver products to customers worldwide. As competition intensifies, online stores must stand out not only through great products but also through personalized communication and proactive customer engagement. To strengthen our sales pipeline and improve customer satisfaction, we are hiring a talented Telemarketing Specialist – E-commerce who can drive conversions, boost sales, and build long-lasting customer relationships.

If you are a confident communicator with an interest in online retail, this position offers an exciting and rewarding opportunity.

🌐 Company Overview

We are a fast-growing e-commerce solutions company dedicated to providing top-quality products, seamless customer experiences, and innovative shopping solutions. Our team focuses on delivering exceptional service across all touchpoints—from product discovery and customer support to targeted sales efforts and post-purchase engagement. With a commitment to excellence, we continue to scale our digital presence and enhance customer satisfaction.

📌 Position: Telemarketing Specialist (E-commerce Sector)

As a Telemarketing Specialist in E-commerce, you will handle outbound and inbound calls to engage potential buyers, assist existing customers, and support e-commerce sales campaigns. You will play a crucial role in boosting conversions, optimizing customer interactions, and representing our brand with professionalism and care. This role requires strong communication skills, persuasive abilities, and a customer-focused mindset.

✨ Key Responsibilities

• Make outbound calls to potential customers to promote products, special offers, and ongoing campaigns.

• Handle inbound queries related to product details, order status, payment issues, and return policies.

• Assist customers in completing purchases and resolving challenges during the checkout process.

• Follow up with abandoned-cart customers and encourage them to finalize their orders.

• Maintain and update customer records, inquiries, call logs, and purchase details in CRM systems.

• Collaborate with the marketing team to coordinate telemarketing activities with sales promotions, seasonal campaigns, and new product launches.

• Upsell and cross-sell relevant products based on customer needs and buying behavior.

• Provide personalized product recommendations to increase order value and customer satisfaction.

• Meet daily, weekly, and monthly targets for calls, conversions, and customer engagement metrics.

• Identify customer concerns, gather feedback, and suggest improvements to enhance the overall online shopping experience.

• Maintain a professional tone, always protecting the company’s reputation and ensuring excellent service quality.

🎯 Required Skills & Qualifications

• Previous experience in telemarketing, telesales, or customer service—experience in e-commerce is a strong advantage.

• Excellent communication and persuasion skills, with the ability to handle objections confidently.

• Good understanding of e-commerce operations, online shopping behavior, and customer service best practices.

• Basic familiarity with CRM tools, order management systems, or support platforms.

• Ability to multitask, manage time efficiently, and work within a performance-driven environment.

• Strong problem-solving abilities and desire to assist customers effectively.

• Positive attitude, patience, and the ability to remain calm under pressure.

• Tech-savvy and comfortable navigating online tools, dashboards, and e-commerce platforms.

👤 Who Should Apply?

This role is ideal for individuals who:

• Enjoy talking to customers and building rapport.

• Have an interest in e-commerce, digital retail, or online business operations.

• Are persuasive, confident, and motivated by achieving sales targets.

• Thrive in a fast-paced, customer-centric environment.

• Want to grow in roles such as customer support, sales, e-commerce management, or digital operations.

Energetic freshers with excellent communication skills and a passion for online business are also welcome to apply.

🚀 Why Join Us?

• Competitive salary plus performance-based bonuses.

• Opportunity to work in one of the fastest-growing digital industries.

• Supportive and collaborative team environment.

• Continuous training and skill development in sales, communication, and e-commerce tools.

• Career growth into senior telemarketing roles, sales leadership, or e-commerce operations.

• Exposure to modern online retail strategies and customer experience systems.

📩 How to Apply

If you’re ready to be part of a growing e-commerce team and contribute to sales and customer success, we’d love to hear from you!
Please submit your resume along with a short introduction explaining why you’re a great fit for the Telemarketing in E-commerce role.