In today’s fast-paced business landscape, effective communication and client engagement stand at the forefront of organizational success. Companies are continuously seeking professionals who can represent their brand with clarity, professionalism, and enthusiasm. To support our expanding operations and strengthen our telemarketing initiatives, we are pleased to announce an exciting opportunity for a dedicated and motivated individual to join our organization in a Telemarketing Support Role. This position is ideal for individuals who possess strong interpersonal abilities, are detail-oriented, and have a passion for contributing to business development efforts.
Job Overview
The Telemarketing Support Role is a vital position that works closely with the sales and marketing teams to enhance lead generation, customer engagement, and overall client satisfaction. The candidate will be responsible for initiating outbound calls, responding to inquiries, documenting communication details, and supporting the telemarketing team in achieving both short-term and long-term business objectives. While previous experience in telemarketing or customer service is an advantage, a proactive attitude and willingness to learn are equally valued.
Key Responsibilities
-
Lead Outreach and Follow-Up:
Conduct outbound calls to potential customers to introduce products or services and gather relevant client information. Follow up with warm leads generated through campaigns, referrals, or online inquiries. -
Customer Interaction and Engagement:
Communicate clearly and confidently with clients to understand their needs, answer questions, and provide general service information. Maintain a professional and friendly tone throughout all interactions. -
Data Recording and Reporting:
Accurately record customer details, call outcomes, and follow-up requirements into the company’s CRM system. Prepare daily or weekly updates to support the team in analyzing performance and opportunities. -
Support Sales Conversion Efforts:
Assist senior telemarketers and sales executives by scheduling appointments, coordinating callbacks, and ensuring that lead information is complete and ready for targeted sales campaigns. -
Campaign Assistance:
Work closely with the marketing team to support ongoing promotional or telemarketing campaigns, ensuring that messaging is consistent and audience engagement is effectively tracked. -
Team Collaboration:
Participate actively in team meetings, share feedback from clients, and contribute ideas for improving telemarketing strategies and customer experience.
Required Skills and Qualifications
-
Strong communication skills, both verbal and written.
-
Ability to remain professional and composed when handling different customer personalities.
-
Basic computer proficiency and comfort working with data entry or CRM systems.
-
A goal-oriented mindset with a willingness to adhere to call targets and productivity expectations.
-
Ability to learn quickly and adapt to organizational procedures and messaging.
-
Prior experience in a telemarketing, call center, or customer service role is preferred but not mandatory.
Personal Attributes
The ideal candidate for this role will be self-motivated, patient, and capable of working independently as well as collaboratively. Strong listening skills and a genuine interest in understanding customer needs will help the candidate excel in this role. Reliability and consistency in performance are particularly important, as this position directly supports key business development functions.
Career Growth and Benefits
The Telemarketing Support Role offers significant opportunities for personal and professional development. As part of our team, you will receive training, ongoing coaching, and access to resources designed to help you expand your communication, negotiation, and organizational skills. Based on performance, there are opportunities for advancement into senior telemarketing, sales, or account management positions. Competitive compensation packages and performance-based incentives make this role rewarding for motivated individuals.
How to Apply
If you are interested in building a career in telemarketing and are ready to take on a role that allows you to contribute meaningfully to a growing organization, we welcome your application. Please submit your resume along with a brief cover letter describing your qualifications and interest in the Telemarketing Support Role. Shortlisted candidates will be contacted for an interview promptly.
Job Features
| Job Category | Telemarketing |