Telemarketing Support Specialist – Empower Sales & Lead Generation Success

In today’s fast-paced B2B environment, telemarketing remains a highly effective channel for generating leads, nurturing prospects, and driving conversions. However, the efficiency and success of telemarketing campaigns depend not only on the agents making calls but also on skilled professionals who provide critical operational and administrative support. To strengthen our telemarketing operations and ensure seamless campaign execution, we are seeking a Telemarketing Support Specialist to join our team.

Introduction (Why This Role Matters)

Telemarketing campaigns involve multiple moving parts—from lead research, database management, and call scheduling to performance tracking and reporting. A Telemarketing Support Specialist ensures that these components function smoothly, enabling sales agents to focus on engaging prospects and closing deals. By providing accurate data, maintaining organized systems, and assisting with campaign logistics, this role directly contributes to higher efficiency, improved lead quality, and increased conversion rates.

Hiring a Telemarketing Support Specialist is a strategic move to streamline operations, reduce bottlenecks, and enhance the overall productivity of our sales and marketing teams.

Company Overview

We are a global provider of B2B marketing solutions, specializing in lead generation, telemarketing, customer acquisition, and campaign management. Our mission is to deliver actionable, data-driven results that help businesses grow by connecting them with the right prospects. With clients across multiple industries, we pride ourselves on maintaining high-quality outreach processes, compliance standards, and measurable performance outcomes.

Position: Telemarketing Support Specialist

The Telemarketing Support Specialist will work closely with telemarketing agents, sales teams, and campaign managers to provide operational support, manage lead data, and optimize the execution of outbound campaigns. This role requires attention to detail, organizational skills, and a proactive approach to problem-solving.

Key Job Responsibilities

• Manage and maintain telemarketing databases, ensuring lead information is accurate, up-to-date, and segmented appropriately.

• Assist in research and preparation of targeted lead lists based on industry, geography, company size, and decision-maker role.

• Support telemarketing agents by providing call scripts, messaging templates, and campaign guidelines.

• Schedule and coordinate outbound calling campaigns to optimize reach and efficiency.

• Monitor and track campaign metrics such as call completion rates, lead responses, and appointment scheduling.

• Provide detailed reporting on campaign performance, data quality, and agent activity.

• Troubleshoot operational issues related to telemarketing tools, CRM systems, and workflow processes.

• Ensure compliance with telemarketing regulations, privacy policies, and opt-out requirements.

• Collaborate with marketing, sales, and management teams to optimize campaign strategies and improve lead quality.

• Assist in implementing telemarketing automation tools and workflow enhancements to increase efficiency.

• Maintain accurate documentation of processes, lead handling procedures, and campaign outcomes.

Required Skills & Qualifications

• Proven experience in telemarketing support, sales operations, lead generation, or related roles.

• Strong organizational skills and attention to detail.

• Familiarity with CRM systems, call management platforms, and telemarketing tools.

• Ability to manage large datasets and maintain data accuracy.

• Strong communication skills, both written and verbal.

• Analytical mindset to monitor campaign metrics and suggest improvements.

• Knowledge of telemarketing compliance, privacy regulations, and industry best practices.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Experience supporting B2B telemarketing campaigns is highly desirable.

Who Should Apply?

This role is ideal for professionals who:

• Enjoy working behind the scenes to enable sales and marketing success.

• Are detail-oriented, organized, and process-driven.

• Have experience in telemarketing support, operations, or campaign coordination.

• Want to contribute to measurable business growth by ensuring smooth campaign execution.

• Thrive in collaborative environments where accuracy and efficiency are critical.

Why Join Our Team?

• Work with a global, results-focused team dedicated to telemarketing excellence.

• Competitive compensation with opportunities for growth and performance-based incentives.

• Exposure to multiple industries and diverse B2B outreach campaigns.

• Flexible working arrangements with autonomy in managing operational tasks.

• Professional development opportunities to grow into senior telemarketing or campaign management roles.

• Direct impact on sales performance, lead quality, and overall campaign success.