Unlock Customer Growth: Join Us as a Digital Marketing CRM Specialist!

In today’s fast-evolving digital world, building strong, data-driven relationships with customers is essential for long-term business success. That’s why we are expanding our team and searching for a talented Digital Marketing CRM Specialist. This role is crucial because customer lifecycle management, personalized communication, and automated engagement strategies have become core drivers of revenue and retention. With increasing competition across digital platforms, we need someone who can architect smart CRM systems, optimize segmentation, and turn customer insights into powerful engagement opportunities. If you’re passionate about elevating customer experiences through technology and strategy, this role offers the perfect platform to create real impact.

Company Overview

We are a digitally driven marketing agency specializing in customer acquisition, retention, and data-centric growth solutions. Our team blends creative thinking with analytical precision to deliver measurable results across global markets. With a strong focus on innovation and client success, we continuously evolve our systems and strategies to stay ahead of digital trends.

Job Responsibilities

As a Digital Marketing CRM Specialist, your responsibilities will include:

• Managing CRM platforms, customer databases, and automated marketing workflows

• Developing audience segmentation strategies based on behavioral and demographic data

• Creating personalized email, SMS, and WhatsApp marketing campaigns

• Monitoring customer journeys and optimizing key touchpoints for engagement and retention

• Conducting regular CRM performance audits and improving campaign effectiveness

• Collaborating with marketing, sales, and analytics teams to enhance lifecycle communication

• Setting up automation triggers, drip sequences, and re-engagement flows

• Ensuring clean, updated, and well-structured customer data

• Compiling performance reports and presenting insights to management

• Testing, refining, and scaling CRM strategies using A/B and multivariate testing

Required Skills & Qualifications

We’re looking for a candidate with:

• Proven experience in CRM management and digital marketing automation

• Strong understanding of customer lifecycle, funnel optimization, and retention strategies

• Hands-on experience with CRM tools such as HubSpot, Zoho, Salesforce, Mailchimp, Klaviyo, or similar

• Ability to analyze customer behavior data and interpret insights into actionable strategies

• Knowledge of email marketing best practices, deliverability, and segmentation

• Strong communication skills and a collaborative mindset

• Basic understanding of HTML for email templates (optional but preferred)

• Ability to plan, execute, test, and optimize multi-channel automation flows

• Strong attention to detail, organizational discipline, and time management skills

Who Should Apply?

This role is ideal for individuals who love working with data, technology, and strategic communication. If you’re someone who enjoys improving systems, designing customer journeys, and using CRM tools to create meaningful interactions, you will thrive here. Whether you’ve worked in CRM for years or have hands-on experience with customer engagement tools, your passion for building better user experiences matters most.

Motivating Note

You don’t need to be perfect—you just need to be driven. If you believe in continuous learning, teamwork, and using digital systems to solve real business challenges, we encourage you to apply. We value dedication, curiosity, and the willingness to grow.

Application Instructions

To apply for this position, please submit:

1. Your updated resume highlighting CRM and digital marketing experience

2. A short cover letter explaining why you’re an excellent fit for this role

3. Links or samples of CRM workflows or campaign screenshots (optional but strongly recommended)

Send your application to our recruitment email with the subject line: “Application for Digital Marketing CRM Specialist”.

Only shortlisted candidates will be contacted for the next steps, which may include a practical CRM task and interview discussion.

Call-to-Action

If you’re ready to take your digital marketing expertise to the next level and play a key role in strengthening customer relationships, don’t wait. This opportunity is your chance to build high-impact CRM strategies, innovate with talented teammates, and shape how thousands of customers experience a brand. Apply today—your next career leap starts here!