Unlock Customer Insights & Shape Engagement Strategies — We’re Hiring a WhatsApp Audience Research Professional!

Understanding audience behavior has become one of the most valuable competitive advantages in digital communication. As businesses shift toward personalized messaging, WhatsApp has emerged as a powerful channel for real-time customer engagement. To continue improving our communication strategies and enhancing user experience, we’re expanding our team with a dedicated WhatsApp Audience Research Professional. This role is crucial for analyzing audience patterns, discovering behavioral trends, and providing actionable insights that guide strategy and content decisions. If you’re passionate about data-driven communication and want to help shape impactful WhatsApp experiences, this opportunity is designed for you.

Company Overview

We are a forward-thinking digital communication and customer experience company focused on modern messaging platforms. Our mission is to help brands engage smarter, respond faster, and connect meaningfully with their audiences. With a collaborative work culture and innovation-driven mindset, we’re committed to building solutions that create long-lasting customer relationships.

Job Responsibilities

As a WhatsApp Audience Research Professional, you will:

• Analyze audience behavior, message interaction patterns, and engagement metrics across WhatsApp campaigns.

• Identify demographic segments, behavioral trends, and peak engagement periods.

• Conduct competitor and market research to understand WhatsApp communication best practices.

• Develop data-backed insights that support message flow optimization and customer experience improvements.

• Monitor user feedback, conversation quality, and response effectiveness.

• Produce clear, well-structured reports for the strategy and marketing teams.

• Work closely with content creators to recommend tone, timing, and message style improvements.

• Track performance changes after implementing research-backed suggestions.

• Help design experiments, A/B tests, and behavioral tracking methods.

• Maintain updated records of insights, patterns, and audience segments.

Required Skills & Qualifications

To succeed in this role, you should bring:

• Strong analytical skills with an understanding of audience behavior and digital communication trends.

• Experience working with WhatsApp marketing tools, analytics dashboards, or CRM systems.

• Ability to interpret data and translate complex findings into simple, actionable insights.

• Familiarity with segmentation, customer journey mapping, and audience profiling.

• Solid research skills — both qualitative and quantitative.

• Excellent written communication and reporting abilities.

• Strong organizational habits and attention to detail.

• Ability to collaborate with diverse teams in a fast-paced environment.

• Previous experience with WhatsApp-based customer engagement is a strong advantage.

• A proactive mindset with curiosity to explore patterns and propose improvements.

Who Should Apply? + Motivating Note

This role is perfect for individuals who enjoy understanding what drives people — what they respond to, how they interact, and what makes messaging truly resonate. If you naturally observe patterns, love analyzing behaviors, and feel motivated by improving customer experience, you’ll thrive in this position Brother Cell Phone List.

Whether you’re already experienced in audience research or transitioning from analytics, digital marketing, communication strategy, or customer insights, this is your chance to contribute to meaningful innovations. We’re looking for someone who brings passion, clarity, and dedication — someone excited to turn data into smarter engagement decisions.

If you’re driven, curious, and ready to make an impact, we want to hear from you.

Application Instructions

If you believe you’re the right fit, please submit the following:

1. Your CV/Resume highlighting relevant research or analytics experience.

2. A short cover letter explaining why you’re interested in WhatsApp audience insights.

3. Any prior work samples (if available), such as reports, dashboards, or case studies.

4. Your availability and expected compensation.

Send your application to our hiring team via email or the submission portal listed in the job post. Early applications are encouraged, as we will review candidates on a rolling basis.

Final Call-to-Action

Ready to shape smarter communication strategies and influence how brands connect on WhatsApp? Apply now and become the analytical force behind our next stage of growth!